Who We Are
We are an online entity with two retail stores. We have been in business for over 15 years and have been on the internet for the last 8 years.
| Bears by the Sea
610 Cypress St.
Pismo Beach, CA 93449
(805) 773-1952 * Fax: (805) 773-5869
| Pacific Leisure Marketing
610 Cypress St.
Pismo Beach, CA 93449
(805) 473-7400 * Fax:(805)-473-7405
We want you to be completely satisfied with your purchase. If you are not completely satisfied with your purchase within 14 days of your purchase date, please see our return information and policy. We will do everything within our power to make you happy
You may return or exchange an item for any reason; however, you will be responsible for all shipping charges if the items being returned are not defective.
A defective product may be exchanged for the same product only. Please keep any manufacturer's materials, instructions, your original packing slip, etc. and follow our return procedures below. Please ensure the item is packaged properly for shipping. We will exchange the product or refund your original purchase price.
In the event that the item has been damaged in transit, return your purchase within 10 days for a prompt exchange.
All returns and exchanges are to be handled by the procedures below. The quality of our products is critical and we appreciate your comments.
Unsatisfied? Please follow the following steps to assure a prompt replacement, refund, or credit.
If you need any assistance, please contact us by email or by telephone at 800-632-1952.
- Package your return in the original carton using secure tape.
- Call us toll-free 800-632-1952 to arrange a return
- We will issue a call tag to pick the item up. We will only refund actual ground shipping cost on returns due to our error. We do not accept COD's.
- Keep a record of your shipment until you have received credit or replacement merchandise.
The information given to us upon your order will not be released to any other company for any reason. We consider this information private. We use the information only for the purposes of processing your order, and to notify you of special offers or products that maybe of interest to you. If you do not wish to receive promotional email, please notify us with your order.
Your order is processed on a secure server to protect your information from outside parties. Our server uses the SSL (Secure Sockets Layer) protocol for encryption. This means that credit card transactions are secure for those who use Netscape Navigator and Microsoft's Internet Explorer.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. If we do not have the item you ordered, we will contact you regarding alternatives or delay times. We may require additional verifications or information before accepting any order.
We normally ship UPS. Orders received before 12:00pm will be shipped the same day. The shipping department is open Monday-Friday 8:30am-4:00pm. We are closed on weekends. Orders placed on the weekend will be shipped on the next business day.
Shipping charges will be added to all invoices reflecting the manner of shipping requested. Only shipping charges will be added. We do not charge a handling fee. The Average cost per item is $8-$15 for UPS Ground depending on size and where it is shipping to. All express orders (Next Day Air, Second Day Air, Third Day Select Air) will be shipped UPS or FEDEX. These methods are more costly than UPS Ground. Next Day Air can cost as much as $100 dollars extra. Shipping costs are listed on the item pages. Keep this in mind when you make your shipping choices. Due to size restrictions, we only ship to North America locations.
We will ship your item out in a timely matter, however, shipping times are not guaranteed through UPS and FEDEX. We will not be responsible for late shipments because of acts of God; riots, strikes, or other labor disputes; civil commotions; disruptions in air or ground transportation networks, such as weather phenomena; and natural disasters.
Forms of Payment
Credit Cards- We accept Visa, MasterCard, and American Express. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. Your credit card will be billed upon shipment of your order.